Finding support workers for NDIS approved services: Keys to success

The National Disability Insurance Scheme (NDIS) is an Australian government-funded program to provide specialized supports and services for members of the broader community living with a disability. Managed by the National Disability Insurance Agency (NDIA), the NDIS-funded supports and services are categorised into various registration groups that provide clear guidelines for service providers, participants and plan managers.

The scheme provides much-needed supports and services to eligible members of the community and brings together service providers, support workers and eligible participants.

So, what are the keys to success for eligible participants?

What are the main priorities for eligible participants, as this varies from case-to-case? In this blog, we try to sift through different priorities and focus on the vital role support workers play within the scope of the scheme.

Who are support workers?

Support workers are qualified professionals who provide social, emotional and practical support to eligible participants who are living with challenging mental, physical or health conditions. Support workers form a key pillar of the NDIS program – as they provide the key supports and services the scheme is founded upon. It is a rewarding career and is projected to grow in the coming years. In general, there are three types of support workers: domestic support workers; clinical support workers; and, communal support workers. In addition, government legislation requires support workers to attain educational and training qualifications to undertake their job duties.

Tasks and duties

This group of professional workers provide a range of vital services to support eligible participants, including:

  • Implementing care plans centred around meeting the participants’ emotional, social and physical needs;
  • Listening to and accommodating the participants’ priorities and concerns;
  • Supporting participants with domestic work, such as cleaning, cooking and yard duties;
  • Assisting with job search and finding a home to live in;
  • Supporting participants with shopping and recreational activities; and,
  • Other duties as agreed, and in accordance with NDIS guidelines.

Finding support workers: Keys to success

One of the most challenging tasks is to find support workers whose talents, demeanour and capacity match the needs of their participants, as personal understanding between participant and support worker builds confidence, provision of quality service and a positive work environment. There are a number of government, community-based and online resources guiding you to find qualified support workers that match your needs, including community centres, Facebook pages and service provider websites.

At Kindful Care Services, we have qualified support workers available to meet and match your needs, consult with you one-to-one to carefully deliberate and craft care plans and to maximise the potential of your funding package. We are welcome to answer your queries or concerns in a timely, professional manner. We also welcome your feedback.

Kindly, feel free to drop us a line (via email: [email protected]) or call us on 03 9996 9583 or 0421 184 745.

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