NDIS akin to a ‘Byzantine maze’ for frustrated families having to go without funding for months
While each of their stories is different, the results are frustratingly similar — dealing with the National Disability Insurance Agency (NDIA) has driven some of the most vulnerable people in our society to the brink.
Becki Greene’s experiences left her in tears “many, many times”.
Thusitha Nugagahakumbura was injured in a racially motivated assault, but the funding to care for his daughter ran out, despite their needs increasing because he couldn’t do as much to help her.
Angela Cricelli’s brother’s carers had to go unpaid for months, even after many phone calls.
These are the people who the National Disability Insurance Scheme (NDIS) is responsible for helping to access essential services.
Becki’s story
In the Victorian city of Ballarat, Becki Greene managed her multiple sclerosis (MS) with an NDIS plan that included funding for therapies, food and services.
Ms Greene frequently uses a wheelchair but is not reliant on it, and the therapies help to keep her mobile and independent.
But after a simple user error while on the NDIS app, Ms Greene’s payments were stopped without notice and things turned dire.
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